Frequently Asked Questions

We accept all major credit cards—Visa, Mastercard, American Express, Discover, Diner’s Club—as well as PayPal, Apple Pay, Google Pay, and Shop Pay.

Please contact us as soon as possible at support@pacemjewelry.com after placing an order you wish to modify or cancel. We will make every effort to accommodate modifications or cancellations before an order enters processing or production. Once the order is canceled, we will issue a full refund to your original form of payment.

Made-to-order pieces cannot be modified or canceled once production has begun.

Most Pacem pieces are made to order. Please allow approximately 6–8 weeks for production and processing prior to shipment, although we will always endeavor to complete your piece sooner. In-stock pieces marked ‘ready-to-ship’ on the product page will typically ship within 2–4 days.

All Pacem orders are shipped via FedEx 2Day within the United States. We are unable to ship to P.O. boxes.

At this time, Pacem orders can only be shipped within the United States. We are working to offer international shipping in the future.

All Pacem orders are insured while in transit and require signature upon delivery from an adult 18 or older. Please arrange for an adult to be available to receive and sign for the package.

Once an order has shipped, you will receive a shipping confirmation email with a FedEx tracking number so you can follow the shipment. If you’ve created a Pacem account, you can also log in at any time to view your order status and tracking information from your account page.

Please contact us as soon as possible at support@pacemjewelry.com if a package appears to be lost or missing. We will work directly with FedEx and our insurance provider to investigate and resolve the issue.

You can return your order within 7 days of the delivery date. We only accept returns of eligible items purchased directly through pacemjewelry.com. If your return is accepted, we will issue a refund to your original form of payment.

Items must be new and unworn, sent back with their original Pacem packaging (including jewelry box and pouch), and show no signs of wear, damage, resizing, or alteration. We reserve the right to refuse any return that does not meet the requirements outlined above.

Please note that the following items are final sale and cannot be returned:

• Personalized or customized pieces (includes engraving, embossing, lettering, initials, and birthstones)
• Custom-sized pieces
• Non-jewelry products and accessories
• Gift cards

All returns must be approved in advance. Please initiate your return request through the online form. Once your request is approved, we will provide return instructions, a return authorization number, and a prepaid return shipping label. A $50 return shipping fee will be deducted from your refund. The returned item will be inspected before the refund is issued. The refund will be issued to your original form of payment. All return shipments will be insured.

You can exchange your order within 7 days of the delivery date. We only accept exchanges of eligible items purchased directly through pacemjewelry.com. Items must be new and unworn, sent back with their original Pacem packaging (including jewelry box and pouch), and show no signs of wear, damage, resizing, or alteration. We reserve the right to refuse any exchange that does not meet the requirements outlined above.

Please note that the following items are final sale and cannot be exchanged:

• Personalized or customized pieces (includes engraving, embossing, lettering, initials, and birthstones)
• Custom-sized pieces
• Non-jewelry products and accessories
• Gift cards

All exchanges must be approved in advance. Please initiate your exchange request through this online form. Once your request is approved, we will provide return directions and a prepaid return shipping label. A $50 return shipping fee will be added to the exchange order. The returned item will be inspected before the exchange is processed. All shipping and returns will be insured.

Fine jewelry is made to be worn and treasured. With proper care, your Pacem pieces will retain their beauty and brilliance for years to come. We recommend storing pieces individually in their original jewelry box or pouch to help protect them from external damage. Avoid prolonged exposure to harsh chemicals, lotions, and perfumes. Pieces featuring gemstone beads and Japanese kumihimo braided cords should be kept dry and handled with extra care.

For at-home care, we offer a specially formulated cleaning solution designed to gently clean precious metals, diamonds, and other precious gemstones while preserving their natural brilliance. We also recommend periodic professional cleaning and inspection to help ensure settings remain secure and your jewelry continues to wear beautifully over time.

We offer a six-month limited warranty from the date of purchase covering manufacturing defects in materials or workmanship. If a defect is identified within this period, we will repair the piece at no charge. If a repair is not possible, we will provide an appropriate replacement at our discretion.

The warranty only applies to items purchased directly from pacemjewelry.com.

Repairs needed outside the warranty period may still be serviced for a fee. Our team will assess the item and provide an estimate before any work is performed. The warranty does not cover damages—such as scratches, warping, loose prongs, loss of stones—resulting from:

• Normal wear and tear
• Accidental damage or improper care
• Exposure to chemicals or harsh environments
• Unauthorized repairs, resizing, or alterations

To request a repair, please email us at support@pacemjewelry.com and include your order number, a description of the issue, and photos of the item. Once your repair request is approved, we will provide instructions and a prepaid shipping label. If your repair is covered under warranty, you will not be charged a shipping fee.

We stand behind the quality and craftsmanship of every Pacem piece. If you experience an issue with your jewelry, please contact us and we will be happy to assess it for repair.

Manufacturing defects identified within six months of purchase will be covered by our warranty and repaired at no charge. Repairs needed outside the warranty period, as well as repairs of damages not covered under the warranty, may still be serviced for a fee. Our team will assess the item and provide an estimate before any work is performed.

We do not offer cleaning services at this time.

To request a repair, please email us at support@pacemjewelry.com and include your order number, a description of the issue, and photos of the item. Once your repair request is approved, we will provide instructions and a prepaid shipping label. You will be charged a shipping fee in addition to the repair fee; both fees will be included in your estimate.

Our pieces are crafted exclusively in recycled 18-karat yellow, rose, and white gold, and set with responsibly sourced natural diamonds and gemstones. Certain designs also incorporate natural gemstone beads and premium Japanese kumihimo braided cord. Our 18-karat gold alloys are made from 100% recycled gold. Our natural diamonds and sapphires are responsibly sourced through suppliers that guarantee their stones to be conflict-free.

Our pieces are designed in the United States and handcrafted by skilled artisans in the United States and Thailand.