Product Care & Repair
Jewelry Care
Fine jewelry is made to be worn and treasured. With proper care, your Pacem pieces can retain their beauty and brilliance for years to come.
We recommend storing each piece individually in its original Pacem jewelry box or pouch to help protect it from external damage. Avoid prolonged exposure to harsh chemicals, lotions, and perfumes. Pieces featuring natural gemstone beads or Japanese kumihimo braided cords should be kept dry and handled with extra care.
At-Home Cleaning
For at-home care, Pacem offers a specially formulated Jewelry Cleaning Foam designed to gently clean precious metals, diamonds, and other precious gemstones while preserving their natural brilliance.
To purchase our Jewelry Cleaning Foam, click here.
We also recommend periodic professional cleaning and inspection to help ensure settings remain secure and your jewelry continues to wear beautifully over time.
Please note that Pacem does not currently offer professional cleaning services.
Warranty
Pacem Fine Jewelry offers a six-month limited warranty from the date of purchase covering manufacturing defects in materials or workmanship. If a manufacturing defect is identified within this period, we will repair the piece at no charge. If a repair is not possible, an appropriate replacement may be provided at our discretion.
The warranty applies only to pieces purchased directly through pacemjewelry.com.
The warranty does not cover damage resulting from:
- Normal wear and tear
- Accidental damage or improper care
- Exposure to chemicals or harsh environments
- Unauthorized repairs, resizing, or alterations
This includes conditions such as scratches, warping, loose prongs, or loss of stones when resulting from circumstances not covered by the warranty.
Repairs
We stand behind the quality and craftsmanship of every Pacem piece. If you experience an issue with your jewelry, our team will be happy to assess the piece and determine the appropriate repair options.
Manufacturing defects covered by our six-month limited warranty will be repaired at no charge. Repairs required outside the warranty period, as well as damage not covered by the warranty, may still be serviced for a fee.
Before any work is performed, our team will assess the piece and provide an estimate for the repair. For repairs not covered under warranty, applicable repair and shipping fees will be included in the estimate.
Requesting a Repair
To request a repair, please contact us at support@pacemjewelry.com and include your order number, a description of the issue, and clear photos of the item.
Once your repair request has been reviewed and approved, we will provide shipping instructions and a prepaid shipping label.
For repairs covered under warranty, there is no shipping fee. For repairs outside of warranty coverage, applicable shipping and repair fees will be included in your estimate.